What I thought was an honest mistake on their part (shipping the right ring in the wrong colour) has now turned into them accusing me of sending a different ring back, which doesn't even make sense. This is completely untrue and I was the one who initially raised concern over the wrong colour. I finally got in contact on April 5 where I was told they told me the ring I returned was "not a Blue Nile ring" and accused me of returning a ring "other than what they shipped me". On April 4 I got an email from a rep saying they tried to contact me. I contacted BL on March 31 requesting they look into this. After 10days I noticed my credit still hasn't appeared in my bank account. On March 16, I received confirmation that my return was accepted and credit issued. On March ************************************************** saying they were still reviewing my inquiry about the wrong colour, I informed them that I returned the ring and no longer wanted the colour I originally ordered. On March 14, I returned the package using a prepaid label provided by Blue Nile. I decided to just return the Blue Nile ring rather than having the correct colour sent to me.
In the meantime, I found another ring that I preferred and would be custom made for me. On March 10th they requested more photos which is sent the same day. On March 9 I recieved an email that they were looking into the issue. The inside of the ring says "white" so I reached out to the company to inform them I believed I was sent the wrong ring (emailed on March 8). The ring comes in the dark grey and a 'white' option but are very similar in colour. I opened the package and it appeared to be the wrong colour. I made an online purchase for a dark grey tungsten wedding band on Tuesday March 7th.
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